Frequently Asked Questions
Everything you need to know about your billiards and game room equipment.
How much does shipping cost for pool tables?
We offer various shipping tiers for pool tables, ranging from standard curbside delivery to professional White Glove Installation. Shipping costs are calculated at checkout based on your location and the specific service level selected.
What is your return policy for cues and accessories?
Most items can be returned within 30 days of purchase, provided they are in new, unused condition and in their original packaging. Please note that chalked cues are considered used and are not eligible for return.
Do you offer professional installation services?
Yes, we partner with a nationwide network of professional billiard technicians. If you select our installation service, a local professional will deliver, assemble, and level your table to ensure optimal playability.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website. For large freight items like pool tables, the carrier will contact you directly to schedule a delivery window.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal and financing options through Affirm for larger purchases.
How do I know which cue length is right for me?
The standard pool cue length is 58 inches, which is suitable for most adults. For younger players or tight spaces, we offer specialized short cues ranging from 36 to 52 inches. Feel free to contact our experts for a personalized recommendation.