Returns & Exchanges

At Billiards.com, Inc, we want you to be fully satisfied with your purchase. If you are not completely happy with your items, you can return most unused products in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions.

2

Pack Your Items

Securely pack the items in their original manufacturer's packaging, ensuring all accessories, manuals, and documentation are included to avoid restocking fees.

3

Ship the Package

Affix the provided shipping label or address the package to our returns department, making sure the RMA number is clearly marked on the outside of the box.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing